Shipping policy
SHIPPING POLICY
Where do we deliver?
We deliver across the entire United Kingdom, including England, Scotland, Wales, and Northern Ireland. If your location is not available at checkout, please contact us directly at info@clarakensington.co.uk
Delivery Times
Orders are typically processed within 1–3 working days. Estimated delivery times are as follows:
- United Kingdom: 5–10 working days
- International (where applicable): 7–15 working days, subject to customs clearance
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order weight. We regularly offer free shipping promotions — keep an eye on our website and newsletter for the latest offers.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available). You can use this to follow your order directly on the courier's website.
Delays
In some cases, deliveries may be affected by public holidays, logistical delays, or customs processing. If more than 20 days have passed since your order was placed and you have not yet received it, please contact us at:
We will do our best to resolve the situation as quickly as possible.
Incorrect Addresses
Clara Kensington cannot be held responsible for orders delivered to incorrect addresses provided by the customer. Please ensure all delivery details are correct before confirming your order.